Returns/Damage Product



You have a 30-day window, starting from the date of delivery, to return any unused product.

For returns initiated after the initial 10 days of receiving your product, a minimum restocking fee of 15% will apply, with the possibility of a higher fee if the product is returned damaged or used.

All returned items must be in their original condition, including manufacturer packaging, tags, and documentation. Returns will not be accepted if items are used or damaged due to inadequate packaging during the return process. Please ensure that returns are packaged securely.

Customers are responsible for covering the costs of return shipping.

Here's a breakdown of our return policy:

  • 30-Day Returns: You have 30 calendar days from the date of delivery to initiate a return.
  • After the initial 10 calendar days, a minimum restocking fee of 10% will be applied, with the potential for a higher fee if the product is returned damaged or used.
  • The product must be returned in its original condition: clean, undamaged, and free of dings, dents, and scratches.
  • Original manufacturer packaging and tags must accompany the returned product to be eligible for a refund.
  • Customers are responsible for covering return shipping fees.
  • If you cancel your order after it has been shipped, it will be treated as a return.

To initiate a return for claimed defective products, please obtain a Return Merchandise Approval (RMA) number from Heatercraft/Inner Demon Motorsports. You can do this by sending an email with a detailed description of the issue to


Damage Product Policy

At HeaterCraft Products, we strive to provide high-quality products and exceptional customer service. In the event that you receive a damaged product, we have implemented the following policy to ensure your satisfaction and resolve any issues promptly:

1. Reporting Damaged Products:

  • Please inspect your package carefully upon receipt. If you notice any damage to the packaging or the product itself, please notify us immediately.
  • Contact our customer service team at to report the damage. We may require photo evidence of the damaged product for our records and to expedite the resolution process.

2. Eligibility:

  • To be eligible for a replacement or refund due to damage, you must report the issue within 5 days of receiving the product.
  • Damaged products reported after the specified timeframe may not be eligible for replacement or refund.

3. Verification and Resolution for Heaters and Cyclone products

  • Once we receive your report of a damaged product, our team will review the information provided and assess the extent of the damage.
  • In some cases, we may require the damaged product to be returned to us for inspection. We will provide instructions on how to proceed with the return, including any necessary documentation or shipping labels.
  • After verifying the damage, we will offer a replacement product or issue a refund, depending on your preference and product availability.
  • If the damage occurred during shipping, we may file a claim with the shipping carrier to recover the cost of the damaged product.

4. Inner Demon Windshields and Rear Windows 

  • Upon verifying the damage, customers will be provided with the following options for resolution, which may include:
    • Replacement of the damaged product at no additional cost on the FIRST damaged product.
    • Refund or credit for the purchase price (less shipping) of the damaged product.
    • Repair or compensation for minor damage, if feasible and agreed upon by both parties.
  • In the case of a second damaged product a 50% refund or credit of the original purchase price (less shipping) will be issued with no replacement product being shipped.

4. Return Shipping:

  • If a return is required, we will cover the cost of return shipping for the damaged product. We may provide a prepaid shipping label or reimburse you for the return shipping expenses, depending on the circumstances.

5. Exclusions:

  • This policy does not cover damages resulting from misuse, improper handling, or normal wear and tear of the product.
  • Products that have been modified or altered in any way may not be eligible for replacement or refund under this policy.

6. Customer Responsibility:

  • As our valued customer, we appreciate your cooperation and assistance in promptly reporting any damage to your order. Your feedback helps us improve our processes and maintain the quality of our products and services.



Please note that returned/warranty or damaged items will not be accepted/processed without an RMA number. Ensure that the RMA number is clearly marked on the outside of the box before returning it to:

HeaterCraft Products LLC. 11948 N. Tracey, Hayden, Idaho, USA 83835.

Thank you for your cooperation.